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This is a list of some of the frequently asked questions
that come up. If you have a question that is not listed below, feel free
to use the 'contact us' page to send us an
email.
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- HOW DO I KNOW IF YOU ARE
STILL IN BUSINESS?
As long as this site is up
and running we are still here. We do not update the site
everyday, we add new series to the site we we have them
finished and post the new updated date on the homepage (this
can be anywhere from once a week to once a month depending
on our schedules). If you are on the mailing list you will
be notified when new series are added. If and when we choose
to shut down we will notify the customers on the mailing
list and take the site down. We will not simply abandon the
site as we pay monthly hosting fees.
- HOW DO I KNOW IF A SERIES
IS STILL AVAILABLE?
As long as a series is
listed on the site it is available for purchase. There is no
need to ask if it can still be purchased. If we decided to
no longer offer a certain series it will simply be removed
from the site.
- HOW SECURE IS YOUR
PAYMENT FORM?
Payments are processed through a
secure SSL encrypted offsite shopping cart. Once the
Credit/debit card has been processed the CC info is deleted.
We do not store any CC info on the site or on the shopping
cart. You can select to have the shopping cart remember your
shipping info, but we do not allow it to store any CC info.
- HOW
LONG AFTER I SUBMIT PAYMENT DOES IT TAKE TO GET MY ORDER?
We try
to ship out orders within 2-3 days or receiving payment.
Sometimes we can get it out the next day, but normally it
will be 2-3 days. For U.S. buyers (within the lower 48
states) priority mail takes 2-3 days. For buyers outside the
U.S. Priority International Mail takes 6-10 days. For buyers
in Alaska, Hawaii & at Military APO/AE's it will probably
take an additional 3-5 days to reach you.
- DO
YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide. Packages within the U.S (including
all U.S. APO/AE addresses, Alaska & Hawaii) will be shipped by
priority mail. Unless it is a large package, then it will be
shipped by media mail or parcel post. All packages going outside
the U.S. will be shipped by Priority Mail International or
1st class mail international. We
do not ship by UPS or FEDEX.
- WHAT
IS THE COST OF SHIPPING?
The cost of shipping within the U.S. is $6.50 (priority mail
w/delivery confirmation). International shipping is $13.50
(priority mail/1st class mail international). The shipping charge is per
order not per set.
- WILL YOU ACCEPT PAYPAL,
GOOGLE CHECKOUT OR A
MONEY ORDER?
No. We did try to accept payment through the mail & paypal but only
ran into problems. We tried Google checkout for a brief time
but found that it just doesn't work for us & cost more in
fees than our current merchant account. The only form of payment accepted is
visa, MasterCard, amex & discover debit/credit cards.
- DO
YOU SUPPLY CASES FOR THE SETS?
No we do not. All discs are shipped in individual paper cd
sleeves to prevent scratching. This keeps the overall cost
down (price of cases and extra cost of shipping).
- DO
I HAVE TO PURCHASE THE ENTIRE SET?
No you do not. We can sell individual seasons or individual
discs if the entire set is not needed. Simply contact us
with the series and season(s) or number of discs you want to purchase and
we will quote you a price.
- HOW
DO I KNOW IF THE DVD'S WILL PLAY ON MY DVD PLAYER?
You will have to either find the manual or research your
player on the internet to see if it accepts dvd-r or dvd+r.
We are able to put the series on either format disc. All
dvdr's are and region free so they will play in any country as
long as the player accepts the format. All series are
automatically sent on dvd-r unless the buyer requests that
it be out on dvd+r. The site
www.videohelp.com/dvdplayers
is a good place to start when trying to find out what discs
your player will recognize.
- WHAT
FORMAT ARE THE DVDS IN?
All of our sets are in NTSC format. Since we are based in
the U.S. that is the format shown here.
- WHAT
IS THE QUALITY OF A SERIES?
At the bottom of each individual series page you will see
the number of discs, the quality rating, price and any extra
info regarding the source for the series.
- CAN I GET THE SERIES ON VCD OR
VHS INSTEAD?
No. We only offer the series on DVD-/+R.
- WHAT IS A DVD-R & DVD+R?
Short for DVD-Recordable, a recordable DVD format disc
similar to CD-R. A DVD-R can only record data once and then
the data becomes permanent on the disc. The disc can not be
recorded onto a second time. It is a competitor of DVD+R,
and is therefore not compatible with that format. Some new
DVD writers can write in both DVD-R and DVD+R, and most DVD
player can read both
- WHAT
IF I GET THE DISCS AND FIND OUT THAT THEY WILL NOT PLAY ON
MY DVD PLAYER?
All dvd-/+r's are viewable on any computer that has a dvd-rom
drive. You simply need a video player such as video lan
client, windvd, powerdvd or windows media player to view the
discs. We make sure to put on the site that you need to
research your dvd player before hand if you are unsure if it
will support the discs before you make any purchases. We are
not responsible for verifying if you player will support the
discs, if you can't view them on your dvd player you can
still view them on your computer.
- DO
YOU OFFER REFUNDS?
No. All sales are final. There are no returns or refunds. We have had
issues in the past were individuals purchased from us and
then complained to get a refund, only to turn around and
start selling the set as their own on another site. Due to
the ease of copying we do not offer refunds period. So
please ask all questions prior to making your purchase.
- WHAT
IF I GET A DEFECTIVE DISC?
We try to verify every disc before shipping to make sure
there are no scratches or fingerprints on them. But every
once in a while one will slip by. We give all buyers a 2
week window from the time they receive the discs to verify
that they are all working properly. If during that time you
find one that is not working properly, you simply need to
let us know and a new one will be sent out. If it is only
1-2 discs (depending on the amount of discs sent out) that
has problems they will just be replaced. If it is anymore
than that, the defective discs will have to be returned
before new ones are sent out.
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